CAI helps clients design, deliver, operate, and maintain quality, critical manufacturing facilities by pooling the global resources of more than 800 employee-owners. As the company grew and expanded its services and delivery capabilities, the need for more modern goal setting and management approaches became apparent. That's when CAI adopted Microsoft Viva Goals. Viva Goals is a module in the Microsoft Viva customer experience platform designed to enhance productivity, collaboration and employee wellbeing. Read this customer story to learn how CAI benefits from Viva Goals and its seamless integrations with Microsoft Teams and Power BI to better plan, manage and communicate objective and key results (OKR) frameworks to ensure alignment with business strategy.
What services does CAI provide?
CAI provides engineering, technical, and consulting services that help clients design, deliver, operate, and maintain critical manufacturing facilities. Their expertise spans various business areas, including Commissioning and Qualification, Quality, Regulatory and Compliance, Human Performance, and Automation and Information Technology.
How has CAI improved its goal-setting process?
CAI transitioned from traditional annual business plans to the OKR framework, adopting Microsoft Viva Goals to enhance their goal-setting and management processes. This shift allows them to set ambitious objectives and measurable key results, improving alignment and responsiveness to market changes. Since implementing these methods, CAI has seen at least a 30% improvement in the diversification of integrated services on engagements.
What role does employee engagement play at CAI?
CAI emphasizes the importance of employee engagement by using technology to facilitate collaboration among its globally dispersed workforce. With Viva Goals, employees can align their objectives with the company’s strategic vision and track their contributions in real time. This approach not only fosters a culture of continuous improvement but also helps in breaking down silos, leading to better project outcomes and overall employee satisfaction.
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